Making home life better

Who We Provide Care For

Sterling Standard Care Group is a domiciliary care agency which provides care in people’s homes and in the community; We provide a wide range of health and social care services to both adults and children with

  • People with Parkinson's disease, dementia, Alzheimer's disease, or other needs for palliative care
  • Disability needs (e.g. paraplegia, motor neurone disease)
  • People with behavioral and communication needs
  • People with a terminal illness
  • People with substance use and misuse needs
  • People with HIV-related illnesses
  • Young people with behavioural needs, mental health needs, and social or eating disorders
  • Adults awaiting hospital care
  • Adults coming out of hospital
  • People of all ages, including the young and the elderly, who need companionship

We provides services for all cultures, and we are dedicated to caring for you through your journey irrespective of your health condition

Services
What We Provide

Sterling Standard Care Group provides a range of domiciliary care services mainly in London area and live-in services around the country. We are a home care service which has been established to respond to the needs of our clients around the clock. Users of our service are those who because of disability, illness or increasing age find it difficult to manage independently with their personal care needs or domestic responsibilities.

We are an independent care service which provides care to our clients in their home environment. Our services are designed for all those who may require assistance with personal care, social care, or domestic care. We provide to all ages, with the exception of minors. Care is undertaken by our team of trained and experienced staff, highly experienced supervisors and management.

We provide care to both the private and public sectors.

  • Washing/bathing/strip
  • Grooming
  • Oral Care
  • Dressing
  • Assisting with Incontinence Care
  • Assistance with Eating
  • Assistance with transferring
  • Support getting in and out of bed

Sterling Standard Carers helps by providing unique home help services that will enable clients to live independently at home. Support available ranges from one hour visits up to a maximum of 24 hours a day; this may cover assistance with any of the following activities:

  • Shopping
  • Laundry and Ironing
  • Preparing meals
  • Cleaning the living environment
  • Using simple equipment
  • Making and changing bed linen.
  • Answering the door
  • Overseeing home deliveries
  • Pet care
  • Supervising home maintenance.

Sterling Standard Care Group companion services acknowledge the unique interests and needs of older people and understand that at times they may start feeling isolated and lonely, which may lead to depression and distress. Our Companionship Service offers a regular variety of engaging that include:

  • Reading to clients
  • Reminiscing work with focus on subjects of interest related to events that happened in their life
  • Proactively engaging in helping clients manage their medication by reminding/prompting/administering
  • Maintaining a calendar
  • Maintaining contact with family and friends
  • Writing letters and organizing mail
  • Stimulating mental awareness
  • Arranging appointments
  • Arranging appointments
  • Providing escorts to health related appointments i.e. walks to the park, trips to the theatre, flower show etc

Our respite care provides short term breaks to main carers working with family members or friends. There are many respite care options and strategies that you may not be aware of. We acknowledge that seeking support and maintaining one’s own health is key to managing the care giving years. With respite care main carers become less exhausted, isolated, or overwhelmed.

Over the cause of time, the demands of caring for your partner, a loved one or a family member on a full-time basis can leave you feeling tired and in need of a little time to restore your energy. Short-term respite care gives partners and family members who normally take the responsibility for providing care the opportunity to take a well-earned break.

Finding the right balance between care giving responsibilities and other commitments requires persistence, patience, and preparation and we are here to assist with that. There are an increasing number of families in the UK who now care for their elderly loved ones for many reasons including cultural ones and this experience, without an alternative, maybe stressful. If you usually care for someone who lives in own home, temporary respite care is a perfect way to provide dependable continuity of care over a short period of time

Sterling Standard Care Group can assist the family carer with service cover from a couple of hours break to 24 hours support. It is hoped that this support will cover two or more of the following activities:

  • Preparing meals
  • Prompting/reminding of clients to take medication
  • Light house keeping
  • Local transportation
  • Convalescence & respite care
  • Assistance with personal hygiene e.g. bathing & dressing
  • Shopping escorts and support
  • Provision of specialist care for people with dementia or Alzheimer’s disease.

How We Make Your Life Better

Delivery and Support

Our clients are of paramount importance and through respecting their rights, choice, dignity and privacy Sterling Standard Care Group will manage to deliver high standards of care to all clients. Our services are dedicated at providing a user led and friendly service that empowers clients to continues with tasks that they can manage and be supported with those they have difficulties with.

Processes

How the Journey begins at Sterling Standard
Our admission processes start from:

Sterling Standard Care Group accepts clients from social services and directly from you. In either case of referral, information about clients which is passed to us will be dealt with sensitively and in confidence.  Before providing any services, we will need to talk to you as the person who is going to receive the services, and any other interested parties. At the very outset, we need to be sure that the services we provide are going to be suitable for you.

Sterling Standard Care Group Manager will conduct a needs assessment for clients referred to us from social services. This is done to decide whether domiciliary care is needed and more so we want to build up a full picture and we will do this as quickly and tactfully as possible. Our aim is always to make sure that we understand what you need and what your preferences are about the service, so that we can respond in ways which really suit you. If you have approached us directly, we also need to make an assessment.

 We will contact you and arrange to visit you in order to draw up a Person Centered Care Plan. The assessment will involve us collecting as much information from you. A fully trained Sterling Standard Care manager will conduct the needs assessment; from this a clear picture of your needs. This information will include how the care will be delivered in accordance with your wishes. 

The process starts with a Manager from Sterling Standard Care Group completing an initial Care Needs Assessment for you. Sterling Standard Care Group takes pride in their ability to systematically examine all aspects of the work undertaken by their staff in a client’s home.  We use the information collected to consider what could cause injury or harm, whether the hazards could be eliminated, and if not what preventive or protective measures are, or should be, in place to control the risks to the client and staff.  When considering to have care provided for you in your home it is important to know that the carer will not be with you at all times as domiciliary support does not provide the same level of support as care in a residential care home. However on the positive side you will be able to retain your independence and like many other people you may find that, on balance, the measure of risk is worthwhile. Nevertheless, we at Sterling Standard Care Group want to be sure that everybody concerned understands the risks involved and makes an informed decision about their care. We then actively and collaboratively carry out a risk assessment with you and use finding to weight risks and benefits of domiciliary care. If after objectively assessing the risks domiciliary care seems appropriate then we will work with you and make suggestions on how to minimize unnecessary risks identified

After the needs and risk assessment are complete and you as the clients are satisfied with outcomes then together with you we will formulate a plan of care. This plan will outline your identified needs and specify how you have negotiated our care package and how you want us to ensure your care at home is comfortable and worthwhile.

 A Client Care Plan is formulated with a focus of you and your needs as it done to meet your needs. This care plan will specify services we will provide, the times when the carers will be visiting and the special tasks they will do.

Needs will change over time and you may find you are more capable of doing tasks you initially had difficulty with and may start having new difficulties in performing other tasks. The care plan is updated and reviewed regularly or when there is a change in client’s needs.

Can I Get Funding Support for my Care?

Fees and Funding

It is understandable that care funding can be a vital factor in everyone’s decision making, Receiving care can also comes by as unforseen circumstances to most people who has no plan in place for this and have little or no knowledge about care financial options or care funding. There are many ways which you can access free advice and support to find out what financial assistance you may be entitled when paying for your services.

Be it that you are seeking Sterling Standards help during crisis or simply require information about planning for your long term or short term care, our experts care advisers at Sterling Standard Care Group are on hand to help and support you to make informed decisions about all aspects of your care.

You Can Be Funded By Your Local Authority

In England and Wales, your council is obligated to carry out assessment of your care needs upon request.

In order for you to qualify for local authority funding for your care, it is most likely that the person requiring care will need a care assessment. The procedure and standards by which funds may or may not be awarded vary between local authorities and this is also depending upon available finance and policy priorities.

The local authority will carry out an assessment of your needs and personal circumstances. You are entitled to this assessment regardless of your financial position. Once your assessment has been completed you may also need to be financially assessed to determine whether you need to contribute toward the cost of the local authority’s care services.

If you are deemed entitled for funding there are chances you may receive some or all of the cost of care required, but because of varying conditions, it is best to check the funding arrangements / entitlements directly with your local authority. You can find contact details for your local authority HERE (https://www.gov.uk/find-local-council)

You Can Be Funded By The NHS

In order to receive funding through the NHS, you will need to ask your GP for Continuing Healthcare screening and you might qualify for full or part NHS funding. if it is found that your care needs are complex, long term and health driven

More information on how to apply for continuing health care can be found here

If you require further assistance on planning and costs please do not hesitate to call one of our trained care advisors on 020 7433 2503 or  submit an enquiry we will always get back to you

Other Home Care Funding Entitlements

Pension credit

Pension Credit is an income-related benefit made up of 2 parts – Guarantee Credit and Savings Credit.Guarantee Credit tops up your weekly income if it’s below £167.25 (for single people) or £255.25 (for couples). Savings Credit is an extra payment for people who saved some money towards their retirement, for example a pension.

More information on how to check your eligibility for Pension Credit can be found here.

Attendance Allowance

You could get £57.30 or £85.60 a week to help with personal support.

More information on how to check your eligibility for Attendance Allowance can be found here.

Council tax

If your savings are less than £16,000 you can potentially reduce council tax payments (subject to an assessment).  With a formal diagnosis of dementia, payments will also significantly reduce.

Please contact your local authority about council tax reduction here

Other Home Care Brochure