JOB PURPOSE: To oversee / maintain the care of the Domiciliary Service’s Clients and
take responsibility for the day to day running of the Domiciliary Service.

CORE RESPONSIBILITIES
Care:
 Ensure all Staff Members contribute to the best of their ability to the efficient
running of the Domiciliary Service and to the creation of an atmosphere
conductive to the best interests of Clients.
 Assess social and health care needs of new Clients, and maintain ongoing
assessment and review of all other Clients (in the absence of, or as requested
by, the Registered Manager).
 Undertake direct domiciliary care as required. Assist Clients in all aspects of their
care needs, and provide supervision and attention where necessary.
 Ensure to carry out monthly support call to assigned service users and update
the system.
 Practice maximum integrity in all dealings with Clients’ personal and financial
affairs, and avoid abuse of the privileged relationship that exists with Clients.
 Undertake initial risk assessments within Clients’ homes in line with the
Company’s Health & Safety policies and procedures as requested by the
Registered Manager).

Communication:
 Maintain an awareness of all routines related to the Domiciliary Service.
 Arrange / participate in Staff and Client meetings, as and when required.
 Liaise with senior Staff Members and Care Staff to ensure that the highest
standard of service is provided.

Human Resources (HR):
 Adhere to, and implement, all HR policies & procedures.
 In the absence of the Registered Manager, in conjunction with the Service
Manager endeavor to fill any Staff vacancy by advertising in the job centre or by
contacting the HR Department. Interview for new Staff Members as and when
required, in line with the Company’s Recruitment policy.
 Maintain correct records of working hours of all Staff Members.
 Ensure to carry out supervision, spot check and appraisals of assigned care
staffs
 In the absence of the Registered Manager, monitor and control sickness absence
in line with Company policy (in conjunction with the Operations Manager, where
appropriate).
 Ensure all Staff Members are aware of the Company’s Whistle blowing
procedure.
 In the absence of the Registered Manager, implement and manage the
Company’s Discipline and Dismissal policies and procedures, and Grievance
policies and procedures (in conjunction with the Service Manager, where
appropriate).
 Carry out formal supervision / appraisal of Staff Members in line with Sterling
Standard policy, and with on-going informal assessment of the work of Staff
Members, to ensure consistently high standards.
 Implement and initiate training for all Staff Members on the Company’s Equal
Opportunities policy.
 In the absence of the Administrator and Registered Manager, ensure continuity
of the Payroll.

Training & Development:
 Supervise and instruct junior and new Staff Members in all aspects of their work,
giving help and guidance where appropriate and assisting in keeping records up
to date.
 Assist the Registered Manager to develop training programs for Staff Members,
including mandatory training and QCF