Get in touch

We can keep in touch with you from 9 am to 5 pm Monday to Friday at the office.

Call us 24 hours a day, 7 days a week at: 020 3745 5598 & 0749 4178 195.

If you have an emergency, please call us at: 020 7433 2503.

How the care processes begin?

Our admission processes start from:

Referral

Sterling Standard Care Group accepts clients from social services and directly from you. In either case of referral, information about clients which is passed to us will be dealt with sensitively and in confidence. Before providing any services, we will need to talk to you as the person who is going to receive the services, and any other interested parties. At the very outset, we need to be sure that the services we provide are going to be suitable for you.

Needs assessment

Sterling Standard Care Group manager will conduct a needs assessment for clients referred to us from social services. This is done to decide whether domiciliary care is needed and more so we want to build up a full picture and we will do this as quickly as tactfully as possible. Our aim is always to make sure that we understand what you need and what your preferences are about the service, so that we can respond in ways which really suit you. If you have approached us directly, we also need to make an assessment.

We will contact you and arrange to visit you in order to draw up a Person Centered Care Plan. The assessment will involve us collecting as much information from you. A fully trained Sterling Standard Care manager will conduct the needs assessment; from this a clear picture of your needs. This information will include how the care will be delivered in accordance with your wishes.

Risk assessment

The process starts with a manager from Sterling Standard Care Group completing an initial Care Needs Assessment for you. Sterling Standard Care Group takes pride in their ability to systematically examine ass aspects of the work undertaken by their staff in a client’s home. We use the collected information to consider what could cause injury or harm, whether the hazards could be eliminated, and if not what preventive or protective measures are, or should be, in place to control the risks to the client and staff.

When considering to have care provided for you in your home, it is important to know that the carer will not be with you at all times as domiciliary support does not provide the same level of support as care in a residential care home. However on positive side you will be able to retain your independence and like many other people you may find that, on balance, the measure of risk is worthwhile. Nevertheless, we at Sterling Standard Care Group want to be sure that everybody concerned understands the risk assessment with you and use finding to weight risks and benefits of domiciliary care.

If after objectively assessing the risks domiciliary care seems appropriate then we will work with you and make suggestions on how to minimize unnecessary risks identified.

Person centered care plan

After  the needs and risk assessment are completed, you as the clients are satisfied with outcomes then together with you we will formulate a plan of care. This plan will outline your identified needs and specify how you want us to ensure your care at home is comfortable and worthwhile.

A Client Care Plan is formulated with a focus of you and your needs as it done to meet your needs. This care plan will specify services we will provide, the times when the carers will be visiting and the special tasks they will do.

Client care plan reviews

Needs will change over time and you may find that you are more capable of doing tasks you initially had difficulties in performing other tasks. The care plan is updated and reviewed regularly or when there is a change in client’s needs.

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Our head office:

Suite 6

Barkat House

116-118 Finchley Road

London

 NW3 5HT